It is not new that business resilience can be a competitive advantage. Business leaders are less aware that business resilience depends on continuously improving business outcomes and enhancing business processes. Automation technologies and process improvement practices are essential in maintaining resilience and achieving business results, especially when dealing with changing circumstances.
Automation is an excellent tool for almost any process, and organizations that use it are also more efficient. To realize the full potential of automation, you need to expand your program to include more departments. Process improvement techniques are necessary to gain complete visibility into a process.
Each organization must meet its customers' needs first and foremost. This can only be done by using the most efficient route. We saw that organizations that successfully implement process transformation programs use Continuous Discovery.
Continuous Discovery allows organizations to achieve the desired process and business key performance indicators (KPIs) by enabling continuous process discovery. Automation and discovery technologies are used for understanding, identifying, and taking action toward the desired KPIs. These same technologies also allow constant monitoring of organizational performance as well as process transformation initiatives, ensuring that processes remain at their best.
Continuous Discovery requires and enables strict prioritization as well as scientific optimization of processes. This is essential for building organizational resilience. It allows you to make changes, find new improvements, monitor impact, and transform your processes.
Continuous Discovery allows automation champions to collaborate with business leads and help them approach digital transformation holistically. This holistic approach involves looking at their business and processes to find automation that fits their needs. It also allows them to deliver business results to the C-suite.
Continuous Discovery uses digital footprints of structured and unstructured data sources to help business applications, as well as the way people do their work on their desktops. These insights, plus crowdsourced input from employees, tell a complete story about work and how it can improve.
Continuous Discovery uses AI and automated tools to discover existing process workflows. It provides decision-makers with a data-driven, validated basis for process improvement, evaluating automation priorities, and taking action toward desired business outcomes. It allows organizations to:
Thanks to technological advances such as robotic process automation (RPA), AI, and machine learning (ML), a new world of process transformation is possible. A world where all businesses can adopt these technologies quickly and achieve better business outcomes such as resilience and operational efficiency.
These new tools provide scientific insights into operational aspects, enabling businesses to access and harness continuous real-time insights. This is Continuous Discovery.