Discover How Banks Can Modernise Structures and Technology to Meet Customer Expectations

Embracing Product and Platform Operating Models

Evolving technologies mean your business structure and methodologies need to change and adapt. For banks, being agile in this transition is vital, and your teams need to work together to streamline the adoption process. This report from Future Workforce will outline key methods for implementing cutting edge technology like AI, focusing on product and platform operating models and their influences on your team structure and wider business.

Download our Product and Platform Optimisation Models report

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Product and Platform Model FAQs

Our report answers many common questions relating to product and platform operating models, along with the adoption of AI technology in the banking sector, including:

  • What team structure do I need to utilise a product and platform approach?
  • How can I improve customer onboarding?
  • Who should be in my AI taskforce?
  • How can I align various departments for greater efficiency?
  • What steps to I need to take to transition my institution’s technology?

Build Your Understanding of Product and Platform Operating Models

Begin your journey towards unlocking the potential of product and platform models for your bank by building strong foundational knowledge on the core components required for your institute and teams.

Product-Centric Structures

New technology comes with both increased capabilities, and increased complexity. We discuss how to navigate adopting product-centric structures and ensure your business and team have the right mindset for change.

Cross-Functional Teams

Eliminate silos in your working environment, with cross-functional teams that provide consistency across all project touchpoints – utilising varied skillsets to achieve greater efficiency and better project outcomes.

The Four Core Team Types

Different types of teams help you to handle different challenges throughout your business. We provide an overview of these teams, setting the scene for building your AI taskforce.

Interaction Models

Working with multiple teams means finding a balance in their different operational styles. We teach some models for interaction, highlighting the ways you can align your teams and their objectives for maximum impact.

A Product and Platform Approach for AI

Learn the steps you need to take to employ an AI-powered product and platform approach for your organisation.

Creating an AI Taskforce

Build a Stream-Aligned Team to deliver value quickly; identify and remove common blockers to enable their full potential; utilise Sub-System Teams for specialist technical expertise; and deploy Platform Teams for your core reusable services.

Implementing a Product and Platform Approach

We’ll show you how this all fits together in a single, cohesive Automation and AI team, while providing insight into governance and funding along with some practical steps for integration into your operational model. By the end, you will be fully equipped to utilise this forward-thinking approach for your business.

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Discover how banks can modernise their structures to meet growing customer needs, and bring your business into the future, today.

Co-authored by

Chris Lelliott

Chris Lelliott

Head of Financial Services

With extensive experience across all facets of financial services, Chris plays a key role in driving our growth. His background spans Front, Middle, and Back Office functions, where he delivered some of the most significant strategic initiatives for one of the world’s top banks. Chris focuses on developing new and existing client relationships whilst exploring new opportunities to expand into other sectors.

Dan Johnson

Dan Johnson

Director

Director and Co-founder at FWF UK. Dan has committed his career to the technology industry and has over a decade of experience working at senior strategic levels in Financial Services, including Insurance Process Automation Lead at Accenture UK&I and Head of Automation at Close Brothers Bank.

Contact Dan