A study conducted by UiPath in 2019 found that 41% of respondents are worried that their digital skills will not be sufficient to do the job in the future. More than half (53%) of those surveyed said that employees feel threatened or concerned by the increasing complexity of the tasks they will face in the future.

For economic efficiency, RPA providers focus on the most expensive stages of RPA deployment: design, development, and maintenance. There will be many solutions in the maturation phase, including the simplification and development of cognitive automation and self-learning.

RPA applications will go beyond supporting functions and include more complex operations like chatbots for customer service, KYC checks on handwritten customer inputs, scannable documents, and even IT operations.

Automating IT operations is IT automation. But what is IT automation? It refers to the use of software tools to manage IT operations in a business environment without any intervention by IT administrators. For clarity, let's look at some applications of RPA in IT automation.

IT automation use cases

RPA is used to improve IT operations. It increases process quality, reduces service delivery time, and enhances the productivity of IT resources, resulting in an overall improvement in operational efficiency.

1. Backup and patch management

These repetitive, routine tasks require careful handling making employees who do them manually feel displeased or unsatisfied. And they are essential for your business. Backup and patch management is a typical example of a process employees can take off their shoulders and assign to RPA technology.

2. Password resets

Password reset requests are predictable, consistent, and have few exceptions. The process is, therefore, a prime candidate to be automated. You only have to give software robots specific templates (requests, acknowledgments, etc.) and access to the IT Service Management tool to manage active directory activities.

3. User management

The IT department can leverage bots to manage activities such as account creation and email address creation. Crosses over the benefits to the Human Resources unit. Software robots with access to email and the ITSM tools can collect user information to create an account. They will then generate a service request using that information.

4. Notifications to users

It can be very disruptive to the workflow to have to send hundreds of emails per day. The best thing about user notification processes is their ability to be automated using predetermined rules and structured information.

5. Incident management

Some mishaps are solvable by human intervention. Software robots can identify issues that can be fixed using simple rule-based algorithms and forward them to subject matter experts for more complicated decisions. Automation significantly reduces Mean Time To Resolve and response time, which in turn increases customer satisfaction.

6. Support for the network

Monitoring and measuring network technology such as firewalls and load balancers are essential for your company to get the best out of it. Software robots can monitor and update the network's performance and provide instant updates when needed. They can operate 24/7, fatigue-free, and error-free so that companies can reap the full benefits of network interconnectedness.

7. Monitoring user experience

RPA mimics human behavior, making it possible to automate this process. Bots can simulate customer and employee experiences, allowing controlled testing. Your customers are the direct beneficiaries; their user experience will be improved. It will eventually work in your favor, as the company will see a long-term profit and build on its person-centered reputation.

8. Software installation

RPA allows you to install complex systems that have interconnected components by performing simple actions. IT automation is just one click away from software installation.