Retail automation can seamlessly improve the workflow. RPA bots can take care of most dull and repetitive tasks such as customer engagement, customer complaints, invoice generation, inventory management, business reporting, or loyalty scheme management.
Retail is all about detail. The nowadays shopper wants much more than a buying-selling experience. The retail provider must dive into the fine points to improve customer experience, including accelerated deliveries, user satisfaction, post-sale support, and more. Taking care of these tiny details helps retail providers to develop and spread a brand promise, which, when delivered, creates a flawless user experience.
Retail automation – the true nirvana of the retail industry
Retail is a complex supply chain that may include extra costs adding to those initially provided. Anything that can improve or optimize the costs and profit margins is more than welcome.
Retail automation support an array of activities – supply chain, inventory, invoice management, returns processing, contract management, store planning. It also benefits the financial department for tasks optimization: cash flow management, regulatory compliance, payables, receivables, or regulatory compliance.
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What kind of processes can be automated?
Keeping the operations running as efficiently and smoothly as possible are challenges often faced by retailers. Retail automation can help improve the productivity and accuracy of the processes.
Inventory management and store planning
The capital rule when organizing a store is to strategically place products based on the clients' expectations for faster purchasing. Using RPA gives you the ability to use data to anticipate clients' desires and create store-specific merchandise disposal to fit customers’ preferences and demographics.
Categorizing the products
As a retailer, you must categorize the merchandise based on global and local stock-keeping units. It is a known fact that RPA can improve this process. Industry-related studies show that automation can upgrade the categorization process by up to 98.5%.
Enterprise Resource Planning or ERP implies activities such as billing, account payables, receivables, price alterations. When automated, the humans' effort reduces significantly. When RPA integrates with the ERP system used in a warehouse, it enhances inventory management.
Whether you are a traditional or an e-commerce retailer, customer support is the basis of RPA in retail. One application of automation in retail is offering guidance to clients when needed through software robots, especially if you are an e-commerce retailer. From order to delivery and payment, RPA bots can send updates to the customers, keeping them in the loop, take feedback from customers and the sales team, or address simple user queries.
Supply chain and logistics management
When you deploy RPA in retail for logistics and supply chain automation, you can expect a better collaboration between customers, suppliers, and distributors. Moreover, you are giving your employees the chance to focus their attention on more strategic tasks.
Retail automation means cost optimization, inventory usage optimization, and reduced losses. These minimized costs can help you reduce the price of products leading to higher user satisfaction levels.
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Key benefits of retail automation
- Better customer support
- Optimized costs
- Reduced delivery risks
- Improved inventory management
- Improved compliance
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