A scalable, full-service solution that ensures smoother, automated operations.

Reducing Manual Requirements while Meeting Demand in Global Retail

Efficiency savings delivered
months savings realised within
Improvement in onboarding lead times


A global retailer was struggling with manual processes and disconnected systems, which were limiting the ability to manage increasing demands and hit targets. As volumes increased the company was experiencing backlogs for manual processes across multiple ERP systems including SAP, Kaleidos, and Kronos. The company wanted to reduce the manual effort and create capacity for the increasing demand


FWF were selected to deliver a fully managed automation service that has scaled across 8 countries and several departments, including finance and inventory management. A team of retail automation experts were selected to deliver the following:

  • Discovery – identifies, assesses and prepares the highest value processes for automation
  • Delivery – designs, develops, tests and puts the robots to work automating processes 24/7/365
  • Automation-as-a-Service – provides robot capacity on-demand with scheduling optimisation and governance
  • Support and maintenance – fully manages the automated operations to ensure smooth operations


The value delivered back to the company was £900k in efficiency savings, with a further £400k identified for delivery in 2024. The retailer also benefited from improved lead times for customers.