FWF were selected to complete a Discovery across Finance and Client Services teams. The goal was to identify opportunities for improvement where the business benefits could be delivered in the same year.
Over a 4 week period, the FWF Discovery team organised and led workshops with 5 teams, covering 58 FTEs, and 45 business processes. Opportunities were categorised into three themes: Digitisation, Automation & AI, and Process Improvement. Opportunities were taken through a cost-benefit exercise, and benefits were validated by the business. A business case and roadmap was created to show the overall size of the opportunity and how each opportunity could be implemented.